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Goodwill Bonus

Thank your for contacting bet365 Customer Services. Please find below the details on claiming your Goodwill Bonus.

Here's how it works:
  1. 1 Open the Members menu.
  2. 2 Select Offers and then Offers Available.
  3. 3 Claim your Goodwill Bonus.
Significant Terms and Conditions
  • The amount of the Goodwill Bonus available to you is stated in your communication with the bet365 Customer Service team.
  • You will have seven days to claim your bonus. To claim your Goodwill Bonus, visit Members, select Offers, Offers Available and then click Claim.
  • You will need to wager the value of your Goodwill Bonus the number of times stated in your communication with the bet365 Customer Service team on real money games prior to making a withdrawal.
  • Once claimed, you have 30 days to use your Goodwill Bonus. Any unused or unredeemed bonuses will be removed after 30 days, along with any winnings attributable to them.
Full Offer Terms and Conditions
Qualifying
  • The amount of the Goodwill Bonus available to you is as advised in your communication with the bet365 Customer Service team.
  • You will need to wager the value of your Goodwill Bonus the number of times stated in your communication with the bet365 Customer Service team on real money games prior to making a withdrawal.
Goodwill Bonus
  • You will have seven days to claim your bonus. To claim your Goodwill Bonus, visit Members, select Offers, Offers Available and then click Claim.
  • Once claimed, you have 30 days to use your Goodwill Bonus. Any unused or unredeemed bonuses will be removed after 30 days, along with any winnings attributable to them.
General Information
  • Where any term of the offer is breached or there is evidence of a series of wagers placed by a customer or group of customers, which due to a deposit bonus, enhanced payments or any other promotional offer results in guaranteed customer profits irrespective of the outcome, whether individually or as part of a group, bet365 may reclaim the bonus or enhanced payment element of such offer, void any wager funded through the offer and/or remove any winnings from such wager. In addition, where there is evidence of such activity, bet365 may levy an administration charge on the customer up to the value of the bonus or enhanced payment towards the administrative costs incurred in identifying and taking action against that activity.
  • bet365 may reclaim any bonus amount that has been awarded in error.
  • All customer offers are limited to one per person. If bet365 has reasonable grounds to suspect that the bonus or offer is being claimed by or for the benefit of the same person more than once or by a group of people then it may withdraw the availability of any offer or all offers to that customer or group of customers and/or void any wager funded by the bonus and remove any winnings from such wager.
  • bet365 may, at any time, make minor amendments to this promotion to correct typos or to improve on clarity or customer experience and may cancel or restrict this promotion for legal, regulatory or technical reasons.
  • Employees, officers and directors of bet365, its promotional or other agencies, licensees and licensors, service providers and any other associated or affiliated companies shall not be eligible for the promotion. The same terms shall apply to the direct families of such persons.
  • All customer offers are limited to one per person. If bet365 has reasonable grounds to suspect that the bonus or offer is being claimed by or for the benefit of the same person more than once or by a group of people then it may withdraw the availability of any offer or all offers to that customer or group of customers and/or void any wager funded by the bonus and remove any winnings from such wager.